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12/9/2009 · Real-Life Responses to Patients’ 101 Most Common Complaints About Health Care (by Susan Keane Baker and Leslie Bank) offers numerous examples of ways to say you’re
sorry. The main goal is to get patient care back on track. "
I'm Sorry to
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101 Most Common Complaints About Health Care provides you with: More than 300 responses you can choose from when patients complain about billing, service quality, their environment, your colleagues and communication. A training resource for staff education programs.
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Patients’ 101 Most Common Complaints About Health Care. Susan Keane Baker and Leslie Bank. Gulf Breeze, FL: Fire Starter Publishing; 2008. ... Each of the 101 common complaints is given a page with multiple potential responses and is assigned a category, such as access, environment ...
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I'm Sorry to
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101 Most Common Complaints About Health Care provides you with:. More than 300 responses you can choose from when patients complain about billing, service quality, their environment, your colleagues and communication.
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